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Sunday, 5 July 2009


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Customer Relationship Specialists Minimize

Customer Connect Australia specialises in:

  • Customer research and benchmarking, leading to customer insight
  • Strategies and propositions that maximise customer perceived value
  • Customer experiences that increase customer retention and loyalty
  • CRM programs that maximise customer profitability
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Customer Experience Stories Minimize
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Amiable service

By jwturnbull on 20/05/2009 2:17 PM

AAMI gets it right

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Customer Experiences - the good, bad and ugly

Poor zoo service makes customers roar

By jwturnbull on 21/04/2009 8:21 PM

 The joys (or otherwise) of phone menu systems

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Customer Experiences - the good, bad and ugly

The Delight - Dismay Merry-Go Round

By jwturnbull on 4/04/2009 9:34 AM

From product delight to service misery at Kawasaki. Submitted by R. Smith.

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Customer Experiences - the good, bad and ugly

Oh dear - service automation gone mad

By jwturnbull on 26/03/2009 4:24 PM

Bigpondmusic - their automated service system makes for lazy service

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Customer Experiences - the good, bad and ugly
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