Customer Insight
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Tuesday, 9 February 2010


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Customer Relationship Specialists Minimize

Customer Connect Australia specialises in:

  • Customer research and benchmarking, leading to customer insight
  • Strategies and propositions that maximise customer perceived value
  • Customer experiences that increase customer retention and loyalty
  • CRM programs that maximise customer profitability
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Customer Experience Blog Minimize
Stories of some of the best and worst customer experiences. Use "Contact Us" to send us your stories for inclusion in our blog!

Telco gets it wrong on two counts

By jwturnbull on 11/08/2009 1:55 PM

Technical problems with wireless broadband - and a service agent that won't listen

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Customer Experiences - the good, bad and ugly

Can you trust dealers to service your car?

By jwturnbull on 11/08/2009 1:52 PM

Lack of trust after some dodgy service jobs

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Customer Experiences - the good, bad and ugly

Amiable service

By jwturnbull on 20/05/2009 2:17 PM

AAMI gets it right

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Customer Experiences - the good, bad and ugly

Poor zoo service makes customers roar

By jwturnbull on 21/04/2009 8:21 PM

 The joys (or otherwise) of phone menu systems

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Customer Experiences - the good, bad and ugly
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