News and Updates
Veda Completes Customer Value Proposition Work - Tuesday, 29 September 2015

 Veda is a leading provider of financial services through "Applied Intelligence". Veda has been using Customer Connect's Value Proposition tools, including the 2-day CVP workshop, for some time. Recent work in New Zealand resulted in great feedback from the workshop participants and Executive Sponsor of the program.

AUSCOAL completes re-assessment of customer management capabilities - Friday, 10 July 2015

Mine Wealth and Wellbeing (formally AUSCOAL) has just completed the re-assessment of its customer management capabilities using the SCHEMAtm  toolset. Five years after the commencement of their Customer First strategy, Customer Connect Australia conducted the assessment to formally evaluate the degreee of progress that has been achieved and to help map future initiatives. The findings, scores and recommendations were audited by The Customer Framework to assure compliance with its criteria.

The results confirmed that Mine Wealth and Wellbeing have not only moved well ahead of comparable organisations worldwide, but have also implemented a range practices that are indeed  world class.

Supporting our Community and Environment - Sunday, 13 January 2013

At Customer Connect, we believe that "success" is more than just financial. We therefore support a range of organisations with regular monthly donations and volunteering activities. These include:

  • The Salvation Army
  • The Austrlian Marine Conservation Society
  • The National Parks Association and
  • The Nature Conservation Council
Industry Super Fund - Customer Research Program - Saturday, 1 December 2012

As part of an ongoing program of work with Auscoal Superannuation, Customer Connect Australia has recently completed a comprehensive research program into the way Auscoal members experience staff, processes and products. This work focussed on those experiences that are particularly important to customers. The research explored areas such as TPD insurance claims, Advisor consultations, new membership, redundancy and crisis response.
The results and recommendations of the research have led to a comprehensive program of customer experience initiatives that are directed at re-engineering the customer experience across the organisation. This work has been central to supporting the commitment that Auscoal has made to transform its business into a customer centric organistion.

Ongoing Customer Value Proposition Workshops - Tuesday, 1 May 2012

Three of Customer Connect's clients are now engaged in customer value proposition work;  two financial services companies and one telecommunications company. The work varies from consulting to assist in the development of organisation-wide value propositions, to competency development for sales and marketing people.

In two clients an organisation-wide value proposition has been built and published in marketing literature and web pages. Segment-level propositions have been developed in some cases. Major account value propositions, which focus on the themes that a particular customer's customer cares about, have been developed to contribute to winning and keeping many large deals.

Completion of organisation-wide CVP training for major telco - Saturday, 31 December 2011

Customer Connect Australia has recently completed the delivery of over 25 Customer Value Proposition workshops for one of Australia's largest telecommunications companies. In all, over 500 employees were trained in the CVP methodology, enabling all frontline staff to develop value propositions for key accounts and segments.

Response to the workshops was strong, with ongoing workshops planned for new employees. Fast-start sessions have also been conducted for over 30 major opportunities in order to assist the sales teams to develop propositions specific to a major account. This work has contributed to millions of dollars of new business for the telecommunications company.

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