Customer Insight
Value
Loyalty
Profitability
Thursday, 9 September 2010


You are here: Home RegisterLogin
Customer Relationship Specialists Minimize

Customer Connect Australia specialises in:

  • Customer research and benchmarking, leading to customer insight
  • Strategies and propositions that maximise customer perceived value
  • Customer experiences that increase customer retention and loyalty
  • CRM programs that maximise customer profitability

Visit our video blog at http://www.youtube.com/user/custconnectaus
Print  
Customer Experience Blog Minimize
Stories of some of the best and worst customer experiences. Use "Contact Us" to send us your stories for inclusion in our blog!

Customer service worth talking about

Mar 25

Written by: jwturnbull
25/03/2009 8:53 PM

Hornee make specialised motorcycle jeans - kevlar lined jobbies that apparently withstand a long slide on the tarmac. Pricey too - but that's technology for you. My pair of jeans developed a hole in the knee after six months (maybe that low speed fall I had)? Even though it was really not the manufacturer's issue, I wrote to them and asked for a solution. The business development manager tracked down an old pair made of the same fabric and shipped me several pieces - which I then used to have the knee repaired. Great service, beyond my expectations - so everyone's happy, and I've written Hornee a recommendation.

Trackback Print
Location: Blogs Customer Experiences - the good, bad and ugly
Tags:

2 comments so far...

Re: Hornee Jeans

Good story - too bad they didn't offer to send you a new pair! ;-)

By admin on   25/03/2009 9:02 PM

Re: Customer service worth talking about

I have the competitor's jeans - Draggin - has anyone else had similar problems with them?

By Richard on   4/04/2009 8:28 AM

Your name:
Title:
Comment:
Add Comment    Cancel  
Welcome to Customer Connect Australia Minimize

 
Customers are one of your organisation's

most valuable assets

  

   
   

 

  Register now to receive updates and access to more content.
Print  
Copyright 2009 Customer Connect. ABN 33104850795 Terms Of UsePrivacy Statement