Customer Experiences - the good, bad and ugly Customer Experiences - the good, bad and ugly http://customerconnect.com.au/Home/tabid/36/BlogId/2/Default.aspx en-AU info@customerconnect.com.au Sat, 31 Jul 2010 17:28:55 GMT Sat, 31 Jul 2010 17:28:55 GMT http://backend.userland.com/rss Blog RSS Generator Version 3.4.0.39853 When does value peak? <p>Not when you buy the product!<img src="http://www.customerconnect.com.au/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/omg_smile.gif" alt="" /></p> http://customerconnect.com.au/Home/tabid/36/EntryID/26/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/26/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=26 Mon, 08 Mar 2010 05:33:00 GMT 0 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=26 How long does a great experience last? <p>A great experience can last a lifetime <img src="http://www.customerconnect.com.au/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/regular_smile.gif" alt="" /></p> http://customerconnect.com.au/Home/tabid/36/EntryID/25/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/25/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=25 Mon, 08 Feb 2010 04:52:00 GMT 0 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=25 Can you trust dealers to service your car? <p><strong>Lack of trust after some dodgy service jobs <img alt="" src="http://www.customerconnect.com.au/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/thumbs_down.gif" /></strong></p> http://customerconnect.com.au/Home/tabid/36/EntryID/21/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/21/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=21 Tue, 11 Aug 2009 03:52:00 GMT 0 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=21 Amiable service <p><strong>AAMI gets it right <img alt="" src="http://www.customerconnect.com.au/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/wink_smile.gif" /></strong></p> http://customerconnect.com.au/Home/tabid/36/EntryID/15/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/15/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=15 Wed, 20 May 2009 04:17:00 GMT 0 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=15 Poor zoo service makes customers roar <p>&#160;<strong>The joys (or otherwise) of phone menu systems <img alt="" src="http://www.customerconnect.com.au/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/angry_smile.gif" /></strong></p> http://customerconnect.com.au/Home/tabid/36/EntryID/14/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/14/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=14 Tue, 21 Apr 2009 10:21:00 GMT 0 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=14 The Delight - Dismay Merry-Go Round <p><strong>From product delight to service misery at Kawasaki. Submitted by R. Smith.</strong></p> http://customerconnect.com.au/Home/tabid/36/EntryID/10/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/10/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=10 Fri, 03 Apr 2009 23:34:00 GMT 1 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=10 Oh dear - service automation gone mad <p><strong><span style="font-size: larger">Bigpondmusic - their automated service system makes for lazy service</span></strong> <img alt="" src="http://www.customerconnect.contentman.biz/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/thumbs_down.gif" /></p> http://customerconnect.com.au/Home/tabid/36/EntryID/2/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/2/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=2 Thu, 26 Mar 2009 06:24:00 GMT 2 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=2 Customer service worth talking about <p><strong><span style="font-size: larger">Hornee Jeans - great customer experience&#160;<img alt="" src="http://www.customerconnect.contentman.biz/Providers/HtmlEditorProviders/Fck/FCKeditor/editor/images/smiley/msn/teeth_smile.gif" /></span></strong></p> http://customerconnect.com.au/Home/tabid/36/EntryID/1/Default.aspx http://customerconnect.com.au/Home/tabid/36/EntryID/1/Default.aspx#Comments http://customerconnect.com.au/Default.aspx?tabid=36&EntryID=1 Wed, 25 Mar 2009 10:53:00 GMT 2 http://customerconnect.com.au/DesktopModules/Blog/Trackback.aspx?id=1